Some Questions We Commonly Get:

Granite is a natural stone, formed millions of years ago when molten rock from the earth’s core was pushed toward the surface. Granite’s extreme hardness, which approaches that of diamonds, makes it an uncommonly durable surface. It has a natural beauty which makes it appealing when used as countertops and other surfaces in the home. Granite’s natural beauty endures forever. Nations through the ages have chosen granite to memorialize the significant achievements. You can be sure that the granite you choose will stand the test of time and provide many years of enjoyment and service in your home.
Fissures occur naturally in many stone types. The term fissure is used commercially in the stone industry to describe a visible separation along inter-crystalline boundaries. This separation may start and stop within the field of the stone or extend through and edge. A fissure differs from a crack in that it is a naturally occurring feature of the stone. All granites contain some degree of fissures. Some contain more than others. Fissures occur naturally in granite and are not a flaw.Pitting of the countertop surface, particularly in granite, is a common seen characteristic of natural stone. Granites are made up of several different minerals having different hardness. Granite contains quartz, feldspar, biotite, amphibole, ferrous titanium oxides, and other mineral combinations. On the Moh’s scale diamonds are the hardest mineral with a rating of 10. Quarts and feldspar have a hardness of 6.5-7 and are very durable. Biotite (small black minerals found throughout the slab) on the other hand is very soft (2.5) and flakes very easily. All true granite has biotite in their composition. Because biotite is relatively soft and flakey, the first few layers can be removed during the polishing process. The pits do not make the granite less durable or otherwise inferior, and do not in themselves qualify the slab for replacement. Pits are common in all granite and should be expected when dealing with a natural stone. 
Chipping will occur, particularly in the igneous stone varieties, as a result of the sawing operations. The exiting portion of the diamond blade used to cut granite may create some small chips. Larger chips may be repaired with epoxy or polyester resin if the completed repair is consistent in color and texture with other general areas of the slab. Although a small chamfer can help to eliminate most of these chips it is normally not used because it tends to make the seam appear much wider.  However some stones are naturally more brittle and susceptible to more chipping. All seams are cut in our shop and when assembled in the field any visible chips are filled with polyester resin.
The term “lippage” as used in the stone industry, is the planar offset of the finished surfaces of two adjacent stone units. Due to relatively tight seams used in countertop installations, even minor amounts of lippage are noticeable. Lippage may be unavoidable due to permanent warp in the slab stock. Maximum lippage at the center of the countertop is 1/32” (0.8mm).
The sample used to make your color selection may not exactly match the slabs used to produce your countertops. Some granite colors, due to different types of minerals in them, are more consistent than others.
Granite is extremely rigid and cannot bend to follow the irregularities of walls. No wall is perfectly straight. There will be areas where small gaps are visible. The size of these gaps is determined by the severity of the bows in the wall. Countertops receiving a backsplash will not be scribed in an attempt to follow the irregularities of any wall. A gap of 1/8” to 1/2” wide  (covered by back splashes), is normally used between granite countertops and walls in order to allow the home framing to expand and contract during the change of seasons, giving granite room to move slightly. For areas without splash, counters will be scribed to within industry standards.
Unsupported overhangs cannot exceed 1/3 of the supported top, to a maximum of 10” on 3 cm material. For larger overhangs, the homeowner or contractor should install supports such as corbels or brackets before the granite installation. Classic Countertops LLC has metal brackets available for purchase that we can install during installation of the countertops. These are not included in the price of the countertop and will appear as a separate line item on your quote.
Customers planning events in their home should be cautioned to provide at least 10-14 days of cushion before hosting an event in their home as delays in major and minor construction projects are common and occur for many unforeseen reasons. During transportation, a top can sometimes break. Tops can also break during the installation process. Should a granite top break during transportation, fabrication or installation, Classic Countertops LLC will remake the top and prioritize the installation. However, we will not discount, credit or compensate the customer due to unforeseen breakage during fabrication, transportation or installation. 
We know that it is not always possible for there to be someone present for the templating / measuring of the granite countertops. We do like to have someone there to discuss seam locations, overhangs, radius corners and other such issues which commonly arise. You will be asked to sign the drawing of your countertops which will indicate the approximate location of seams and other specific design information for your project.
No. Most cutouts are destroyed during the cutting and fabrication process. Classic Countertops customers pay for fabricated square footage unless otherwise specified.
Not always. Walls are rarely straight, and corners rarely square. To ensure the highest degree of accuracy, we prefer your existing countertops to be clear of all items such as toasters, coffee makers and mixers, which may interfere with the measuring process. If you have existing tops that have coved splash we require the tops to be removed for accurate measuring. Also note, your countertops will still need to be removed prior to installation of your granite tops. Tear-out of existing countertops is not part of our standard installation. If you need this service provided, ask for pricing at the time of templating. COUNTERTOP REMOVAL, HAUL-OFF OF OLD TOPS AND OTHER RELATED JOBS ARE NEVER INCLUDED IN THE PRICE OF THE COUNTERTOPS. THESE SERVICES ARE ALWAYS A SEPARATE LINE ITEM IN YOUR QUOTE.
Final pricing will be based on actual field measurements and conditions.Granite, Marble, Quartz and Natural stone are high end countertop selections with certain colors & slabs costing thousands of dollars. For this reason, installed countertop pricing may vary based on material yield and number of slabs required.  Classic Countertops LLC cannot and will not be responsible for slab overages based on having to cut extra slabs to complete installation. Confirm all pricing after template and slab selection / layout.Undermount sinks, faucets, and cook- tops must be onsite during templating. It is the customer’s responsibility to make sure that the sink and cook-top fit into the base cabinet if not using a sink provided by Classic Countertops LLC.The appointment to template is the last chance to make changes to the original order. Changes must be in writing and faxed to 330-882-4442 or emailed to Changes may delay installation. Cabinets must be fully installed including all finished panels before templates can be made. Some cabinets are installed with finished panels on the ends and some are not. No panels may be added after templates have been made. Upper cabinets must be installed if the job requires a full height backsplash.
The sink, faucet, and dishwasher will need to be disconnected along with cook tops prior to removing your old countertops. Most homes have shut-off valves under the sink. If your home does not have shut-off valves, a plumber should be contacted to have them installed. A countertop installation, in rare cases, may take a few days to complete and shut-off valves for the kitchen / bathroom faucets must be in place to avoid having the water shut off to your home during this process.Although our crew here at Classic Countertops takes every step to avoid any damage during tear outs and installations there will be some unavoidable minor damage done to surrounding walls, existing tiles, and possibly to cabinets. Countertop installers are not responsible for this damage. This type of damage occurs with most tear- outs and installations and the customer should be prepared to make touchups and repairs once the countertops are installed. Classic Countertops LLC will not discount, credit, or in any way reduce the price due to minor scratches or construction damage.  The removal of existing countertops and the installation of new countertops is a major construction process. There will be minor damage to surrounding areas and some amount of dust and debris will be created.“Are my cabinets structurally sound to handle the weight of the stone?”That is a great question. Most cabinets can easily handle the weight of the granite countertops. It is often not possible to assess cabinet problems prior to the removal of existing countertops. If significant problems are detected either in structure or the cabinets are not level, the installation of the new countertops may be delayed. It is the responsibility of the homeowner to have the cabinets repaired to acceptable standards of levelness and structure. If the installation must be rescheduled due to cabinet issues and a new appointment day is needed, return trip fees will apply. Countertops can be shimmed and installed with cabinets out of level and flat plane up to ¼”. Beyond the ¼” the cabinets must be repaired. Countertops sit directly on top of the cabinets and are held in place with an acrylic caulk. No wood sub-tops are required for 3cm countertops.
Owner or a representative (18 or older) must be onsite during the installation process. Owner’s representative must be able to make decisions on issues which may arise during installation. They will be required to sign the completion form at the conclusion of the installation.All seams will be placed at the discretion of Classic Countertops LLC. Every effort will be made to indicate seam placement during template of your project. Classic Countertops LLC reserves the right to move seam locations as needed to cut around inclusions, cracks, or other major irregularities within the slab, or to maximize slab usage. No financial compensation will be allowed for the movement of seams.Classic Countertops standard procedure for undermount sinks is to have a 1/8” to1/4” overhang into the bowl. This is called a negative reveal. Deviation from standard procedures, if it is requested by the customer, must be made in writing and signed by the customer. Aesthetics, hygiene and engineering factors are the reason for Classic Countertops “Standard” practices of negative reveal installations. Cutouts for undermount sinks will be made to follow the sinks manufacturer’s specifications upon written request. Overhangs may vary as sinks may vary slightly in size and shape. Overhangs at the cabinet are designed to cover or hide inconsistencies of the cabinets. Overhangs will vary slightly over the length of the top. Standard overhang for granite is 1.25”.Standard backsplash height is 4”. Classic countertops will not be responsible if the backsplash does not cover paint or wallpaper lines. It is the customer’s responsibility to have electrical outlets moved to miss the backsplash or to be included within the backsplash. This must be done prior to installation. If a backsplash height other than 4” is desired, it is the customers responsibly to make that request. Classic Countertops prefers the dishwasher to be installed prior to our arrival. Many dishwashers have removable clips. You can move them from the top, to the sides of your unit and attach the dishwasher to your cabinets. Should a dishwasher clip become unattached at a later date it will be the responsibility of the homeowner to reattach it.The plumbing for undermount sinks may be reattached 24 hours after the installation of the new countertops. Reattaching the plumbing before the sink has had time to set may result in the sink moving or dropping. If this occurs, it will be the owner’s responsibility to correct.The tear-out and installation of countertops is a major construction process.  THERE WILL BE DUST generated during this process. Owner should remove or protect any items in or under the cabinets. You may want to drape or cover the area to contain the dust. Construction site will be left broom clean. Dust will settle for hours after installation is over. Customer is responsible for this clean up.Mirrors that are permanently affixed to the wall and rest on or within 1” above the top of the existing countertops or backsplash must be removed before the tear-out of the existing countertops. Any damage to mirrors not removed will be the responsibility of the homeowner.Installers are not allowed to move or reinstall appliances.It is the responsibility of the homeowner to provide a safe area for our installers to work. There will be many trips between the jobsite and the installation vehicle. The pathway should be clear of debris as well as items of value that could be damaged. All driveway and sidewalks must be clear of snow and ice. Granite pieces are very heavy and difficult to maneuver. Children and animals should not be allowed near the jobsite. All farm and apron front sinks must be installed in place at the time of template. **IMPORTANT**The removal of existing countertops and the installation of new ones are major construction processes. There are often time delays in projects such as these. A number of things can happen to offset the estimated schedule of your job. Every job is unique and unforeseen circumstances may arise in the areas of material breakage, personnel issue, equipment, and weather / acts of God. No financial compensation will be made due to such delays. These potential occurrences should be understood and planned for. Classic Countertops LLC is committed to the correct installation of your new countertops and will hold to the schedule as these factors will allow.It is our sincere hope that we have explained our processes and answered any questions you might have.