Owner or a representative (18 or older) must be onsite during the installation process. Owner’s representative must be able to make decisions on issues which may arise during installation. They will be required to sign the completion form at the conclusion of the installation.All seams will be placed at the discretion of Classic Countertops LLC. Every effort will be made to indicate seam placement during template of your project. Classic Countertops LLC reserves the right to move seam locations as needed to cut around inclusions, cracks, or other major irregularities within the slab, or to maximize slab usage. No financial compensation will be allowed for the movement of seams.Classic Countertops standard procedure for undermount sinks is to have a 1/8” to1/4” overhang into the bowl. This is called a negative reveal. Deviation from standard procedures, if it is requested by the customer, must be made in writing and signed by the customer. Aesthetics, hygiene and engineering factors are the reason for Classic Countertops “Standard” practices of negative reveal installations. Cutouts for undermount sinks will be made to follow the sinks manufacturer’s specifications upon written request. Overhangs may vary as sinks may vary slightly in size and shape. Overhangs at the cabinet are designed to cover or hide inconsistencies of the cabinets. Overhangs will vary slightly over the length of the top. Standard overhang for granite is 1.25”.Standard backsplash height is 4”. Classic countertops will not be responsible if the backsplash does not cover paint or wallpaper lines. It is the customer’s responsibility to have electrical outlets moved to miss the backsplash or to be included within the backsplash. This must be done prior to installation. If a backsplash height other than 4” is desired, it is the customers responsibly to make that request. Classic Countertops prefers the dishwasher to be installed prior to our arrival. Many dishwashers have removable clips. You can move them from the top, to the sides of your unit and attach the dishwasher to your cabinets. Should a dishwasher clip become unattached at a later date it will be the responsibility of the homeowner to reattach it.The plumbing for undermount sinks may be reattached 24 hours after the installation of the new countertops. Reattaching the plumbing before the sink has had time to set may result in the sink moving or dropping. If this occurs, it will be the owner’s responsibility to correct.The tear-out and installation of countertops is a major construction process. THERE WILL BE DUST generated during this process. Owner should remove or protect any items in or under the cabinets. You may want to drape or cover the area to contain the dust. Construction site will be left broom clean. Dust will settle for hours after installation is over. Customer is responsible for this clean up.Mirrors that are permanently affixed to the wall and rest on or within 1” above the top of the existing countertops or backsplash must be removed before the tear-out of the existing countertops. Any damage to mirrors not removed will be the responsibility of the homeowner.Installers are not allowed to move or reinstall appliances.It is the responsibility of the homeowner to provide a safe area for our installers to work. There will be many trips between the jobsite and the installation vehicle. The pathway should be clear of debris as well as items of value that could be damaged. All driveway and sidewalks must be clear of snow and ice. Granite pieces are very heavy and difficult to maneuver. Children and animals should not be allowed near the jobsite. All farm and apron front sinks must be installed in place at the time of template. **IMPORTANT**The removal of existing countertops and the installation of new ones are major construction processes. There are often time delays in projects such as these. A number of things can happen to offset the estimated schedule of your job. Every job is unique and unforeseen circumstances may arise in the areas of material breakage, personnel issue, equipment, and weather / acts of God. No financial compensation will be made due to such delays. These potential occurrences should be understood and planned for. Classic Countertops LLC is committed to the correct installation of your new countertops and will hold to the schedule as these factors will allow.It is our sincere hope that we have explained our processes and answered any questions you might have.